This policy refers to BBQ equipment and consumables that have been posted to customers - not for goods collected in-store.
FOR IN-CLASS / IN-STORE Purchases - Please see our Class Retail Policy.
BBQ School pride themselves and guarantee that all products have left in good condition. If however damage or faulty product has been received, or transit damage has occurred we need to be notified within 14 days. The goods will need to be returned for our inspection for either replacement or refund. Goods must not have been opened or used prior to return.
With all returns, refunds or exchange of product the customer will need to provide a copy of their invoice and or proof of purchase.
If you believe you have received the wrong product as per your order, please contact BBQ School via email firstname.lastname@example.org / phone 1300 227 745 within 14 days of receiving the goods. We will then check with our records on the details of your order.
We will not be responsible for goods delivered to an incorrect address if in fact the address provided was not correct.
We retain the details of all orders received.
A flat rate of $15 for all orders sent within Australia that are under 3kg. All other items will be governed by their size and weight as per checkout rates.
Orders will be dispatched within 48 business hours upon payment confirmation being received. You will be notified of the progress of your order.
BBQ School does not currently ship overseas.
BBQ School will work to ensure speedy delivery of your order, however there are times when deliveries can be delayed beyond our control. In the event of late delivery this does not constitute a cancellation of your order. If an order has not been received please contact our office and we will work with our courier to ensure prompt delivery.
BBQ School operates within standard EST business hours of 9am to 5 pm Monday to Friday.
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