FAQs

How can I purchase a gift voucher?

BBQ School gift vouchers and class vouchers can be purchased online, by phone (02 9967 9122), in person at our Willoughby office or at any of our cooking classes.
 

How can I pay for my class or voucher?

BBQ School accepts payment for all vouchers and class bookings by; credit card, direct deposit and cash. (Surcharges may apply)
 

How do I get my voucher?

BBQ School gift vouchers and class vouchers are issued as e-vouchers, in a printable PDF attachment. An automated email containing your e-voucher is forwarded to your nominated email address once the payment has been successfully processed.
 

How long are the vouchers valid?

BBQ School gift voucher and class vouchers either have a; 6 month or 12 month expiry date. The expiry is listed on the voucher.

BBQ School gift voucher and class vouchers must be redeemed and the class attended before the expiry date.

 

My voucher has expired, can I still use it?

Yes, you can extend an expired voucher for a further 3 months for a fee or $25.
This is at the discretion of management who reserve the right based on the circumstances at hand
 

Can I give someone else my voucher?

Yes, BBQ School is happy to transfer the gift voucher or class vouchers into another name, if the purchaser or recipient give permission.
 

Can I pay for my class on the day?

No, payment is to be made in advance to secure the booking, your booking cannot be confirmed until full payment is made.

Will you send me a reminder before the class?

BBQ School will send a reminder email or phone call to the purchaser (or student if different) at least two days before each class.

I can’t attend the class I booked in for, can I change the date?

Yes, you can let us know up to 72 hours in advance and we can re-book you with no penalty, with-in 72 hours of the class we are happy to rebook customers who provide late notice into an alternative class, however a charge of $50 is required in order to cover our produce costs.

Can I get a refund on my voucher or class booking?

Refunds are not available. BBQ School is happy to transfer the class booking into another name, if the purchaser or original persons booked give permission.

Do you ever cancel classes? 

BBQ School endeavours to run all classes scheduled. However, occasionally not enough bookings are made to warrant the class proceeding or a circumstance out of our control dictates that the class will not go ahead (Double booking at a venue / fire hazard - see below).

In these rare cases, BBQ School will contact all student affected at least 48 hours beforehand to offer to transfer their booking to another class and /or date.

So will you still run classes if there is a fire ban?

BBQ School endeavours to run all classes scheduled. The classes which are conducted on gas BBQ’s will run during a fire ban, however, when a total fire ban is in place we are unable to run the American smoking BBQ Class. This class uses ignited charcoal and wood to cook during the class.
BBQ School will contact all students affected before the class start time to offer to transfer their booking to another class and /or date. This contact may come on the day of a class depending on when the fire ban is put in place.

I have a food allergy/special dietary requirement, do I need to let you know?

Yes, we ask that all customers who have food allergies or dietary requirements to make us aware at the time of booking, however we are not always able to accommodate all food allergies or dietary requirements, as you form part of a larger class our class menus cannot be tailored to suit the needs of special requests as it causes disruption to our recipes and the flow of the class. However, we may be able to provide you with an *alternate dining option for a $20 supplementary cost. This alternate option may not be demonstrated to you in the class.

What time do I need to arrive for my class?

To ensure that our classes run on time,  we please ask that you to treat the booking as you would a theatre ticket and arrive 15 minutes prior to the class and no earlier than 30 minutes prior to the class.

If a student is late for a class, it is their responsibility to catch up with the rest of the class and minimise disruption, as they enter.

How long are the classes?

All of our classes run for 3 hours.

Do I need to bring anything with me to the class?

No, all you will need is a big appetite! We supply all food, equipment, aprons and reference material.

What sort of shoes do I need to wear?

We require all participants to wear covered shoes.

 

Venue Locations and Contact on the day

Our Cooking Classes take place in Sydney, Hunter Valley, Melbourne and Brisbane and are at the following locations:

Class Times

Our Cooking Classes are held at different time frames depending on the day of the week and location.

Week day classes are usually held between 6.30pm – 9.30pm.

Weekend classes are usually held (depending on the class type) between 11.30am – 2.30pm and 3.30pm – 6.30pm.

 

Accessibility

Our venues are open and welcome to receive anyone that wants to enjoy and learn some cooking skills.

Our Brisbane and Melbourne, Hunter Valley & Centennial Park locations are 100% wheelchair friendly.

Our Willoughby location has, unfortunately, got stairs which would make access to anyone with reduced ability difficult.

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