You could be trying to book a class after the expiry date. Please ensure your class is booked on a date before the expiry date on your voucher. We are looking forward to seeing you and don’t want you to miss out! If you do, we can extend the life of your voucher for another three months for the administration fee of $25.
You could have a voucher from one of our third-party suppliers. In some instances, you will need to book with them before they send us your details. Once you have confirmed your booking with them we will be able to access your details and make changes to your class or personal information.
For RACV or De Groots bookings please call us and we will book you into your class.
Yes, you can change or cancel scheduled classes up to 72 hours in advance and rebook with no penalty. Within 72 hours of the event we are happy to rebook customers who provide late notice into an alternative class; however, a charge of $50 is required to cover our food costs.
Login to the Customer area here with your email address and password to view your upcoming class & make changes to your booking.
If you do not have a password, then click on 'forgot password' and you we will email you a new one.
If the class was booked under the name of the person who gave you the voucher, then please call us to update your details on our system.
BBQ School accepts payment for all vouchers and class bookings by; credit card, direct deposit and cash.
BBQ School gift vouchers and class vouchers will are issued as e-vouchers, in a printable PDF attachment. An automated email containing your e-voucher is forwarded to your nominated email address once the payment has been processed successfully. From this email, you will be able to print off a gift voucher to give to the person who is receiving the present.
If you have purchased your voucher after class, you may have been given credit for the class on your existing account. These are not Gift Vouchers and are not easily transferable to someone else. If you think this has happened, please feel free to call us, and we will endeavour to sort it out.
BBQ School gift voucher and class vouchers usually have a 6-month expiry date (occasionally 12 mths). The expiry date will be listed on your voucher.
BBQ School gift voucher and class vouchers must be redeemed, and the class attended before the expiry date.
Yes, you can extend an expired voucher for a further three months for a fee or $25.
This is at the discretion of management who reserve the right based on the circumstances at hand
Yes, BBQ School is happy to transfer the gift voucher or class vouchers into another name, if the purchaser or recipient give permission.
No, payment is to be made in advance to secure the booking, your booking cannot be confirmed until full payment is made.
BBQ School will send a reminder email to the purchaser (or student if different) at least two days before each class. You must ensure that it is your email address we hold, not the person who gave you the voucher.
Refunds are not available. BBQ School is happy to transfer the class booking into another name if the purchaser or original persons booked give permission.
BBQ School endeavours to run all classes scheduled. However, occasionally not enough bookings are made to warrant the class proceeding or a circumstance out of our control dictates that the class will not go ahead (Double booking at a venue/fire hazard - see below).
In these rare cases, BBQ School will contact all student affected at least 48 hours beforehand to offer to transfer their booking to another class and date.
BBQ School endeavours to run all classes scheduled. The classes which are conducted on gas BBQ’s will run during a fire ban. However, when a total fire ban is in place, we are unable to run the American smoking BBQ Class. This class uses ignited charcoal and wood to cook during the class.
BBQ School will contact all students affected before the class start time to offer to transfer their booking to another class and date. This contact may come on the day of a class depending on when the fire ban is put in place.
Yes, we ask that all customers who have food allergies or dietary requirements to make us aware at the time of booking, however we are not always able to accommodate all food allergies or dietary requirements, as you form part of a larger class our class menus cannot be tailored to suit the needs of special requests as it causes disruption to our recipes and the flow of the class. However, we may be able to provide you with an alternate dining option for a $20 supplementary cost. This alternate option may not be demonstrated to you in the class.
To ensure that our classes run on time, we please ask that you to treat the booking as you would a theatre ticket and arrive 15 minutes before the class and no earlier than 30 minutes before the class.
If a student is late for a class, it is their responsibility to catch up with the rest of the class and minimise disruption, as they enter.
All of our classes run for 3 hours.
No, all you will need is a big appetite! We supply all food, equipment, aprons and reference material.
We require all participants to wear covered shoes.
Our Cooking Classes take place in Sydney, Hunter Valley, Melbourne and Brisbane and are at the following locations:
If classes cannot be held at the listed venues for reasons beyond our control, we will offer an alternate, suitable venue within 5km of that previously confirmed.
Our Cooking Classes are held at different time frames depending on the day of the week and location.
Weekday classes are usually held between 6.30pm – 9.30pm.
Weekend classes are usually held (depending on the class type) between 11.30am – 2.30pm and 3.30pm – 6.30pm.
Our venues are open and welcome to receive anyone that wants to enjoy and learn some cooking skills.
Our Brisbane and Melbourne, Hunter Valley & Centennial Park locations are 100% wheelchair friendly.
Our Willoughby location has, unfortunately, got stairs which would make access to anyone with reduced ability difficult.
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