FAQs

BBQ School gift vouchers and class vouchers can be purchased online, by phone (02 9967 9122), in person at our Willoughby office or at any of our cooking classes.

We updated our Booking system in May 2017 and tried really hard to contact everyone with existing class vouchers. If you didn't get the message, here is the low down.

It is much easier to view upcoming classes & book online.

Log into your account with your email address (or the email address of the person who gave you your voucher).  We set all default passwords to BBQ123 but you can request a new password and reset it to whatever you choose.  

If the voucher was given to you - please ask them to log on for you and change your details or call us and we can do it for you.

A voucher issued prior to May will show up as a prepaid credit in your account (not as a gift voucher).

Your voucher will have the same expiry date as your original voucher so please ensure you are booked into a class before this date because we are REALLY looking forward to seeing you and don’t want you to miss out! Expired vouchers can be extended for three months for $25.

Yes, you can change or cancel booked classes up to 72 hours in advance and re-book with no penalty. With-in 72 hours of the class we are happy to rebook customers who provide late notice into an alternative class, however a charge of $50 is required in order to cover our produce costs.

Login to the Customer area here,  view your upcoming class & make changes to your booking.

Log into your account with your email address (or the email address of the person who gave you your voucher).  We set all default passwords to BBQ123 but you can request a new password and reset it to whatever you choose. If the voucher was given to you - please ask your friend to log on for you and change your details or call us and we can do it for you.

BBQ School accepts payment for all vouchers and class bookings by; credit card, direct deposit and cash. (Surcharges may apply) 

BBQ School gift vouchers and class vouchers are issued as e-vouchers, in a printable PDF attachment. An automated email containing your e-voucher is forwarded to your nominated email address once the payment has been successfully processed.

BBQ School gift voucher and class vouchers usually have a 6 month expiry date (occasionally 12 mths). The expiry is listed on the voucher.

BBQ School gift voucher and class vouchers must be redeemed and the class attended before the expiry date.

Yes, you can extend an expired voucher for a further 3 months for a fee or $25. 
This is at the discretion of management who reserve the right based on the circumstances at hand

Yes, BBQ School is happy to transfer the gift voucher or class vouchers into another name, if the purchaser or recipient give permission.

No, payment is to be made in advance to secure the booking, your booking cannot be confirmed until full payment is made.

BBQ School will send a reminder email or phone call to the purchaser (or student if different) at least two days before each class.

Refunds are not available. BBQ School is happy to transfer the class booking into another name, if the purchaser or original persons booked give permission.

BBQ School endeavours to run all classes scheduled. However, occasionally not enough bookings are made to warrant the class proceeding or a circumstance out of our control dictates that the class will not go ahead (Double booking at a venue / fire hazard - see below).

In these rare cases, BBQ School will contact all student affected at least 48 hours beforehand to offer to transfer their booking to another class and /or date.

BBQ School endeavours to run all classes scheduled. The classes which are conducted on gas BBQ’s will run during a fire ban, however, when a total fire ban is in place we are unable to run the American smoking BBQ Class. This class uses ignited charcoal and wood to cook during the class. 

BBQ School will contact all students affected before the class start time to offer to transfer their booking to another class and /or date. This contact may come on the day of a class depending on when the fire ban is put in place.

Yes, we ask that all customers who have food allergies or dietary requirements to make us aware at the time of booking, however we are not always able to accommodate all food allergies or dietary requirements, as you form part of a larger class our class menus cannot be tailored to suit the needs of special requests as it causes disruption to our recipes and the flow of the class. However, we may be able to provide you with an *alternate dining option for a $20 supplementary cost. This alternate option may not be demonstrated to you in the class.

To ensure that our classes run on time,  we please ask that you to treat the booking as you would a theatre ticket and arrive 15 minutes prior to the class and no earlier than 30 minutes prior to the class.

If a student is late for a class, it is their responsibility to catch up with the rest of the class and minimise disruption, as they enter.

All of our classes run for 3 hours.

No, all you will need is a big appetite! We supply all food, equipment, aprons and reference material.

We require all participants to wear covered shoes.

Our Cooking Classes take place in Sydney, Hunter Valley, Melbourne and Brisbane and are at the following locations:

Our Cooking Classes are held at different time frames depending on the day of the week and location.

Week day classes are usually held between 6.30pm – 9.30pm.

Weekend classes are usually held (depending on the class type) between 11.30am – 2.30pm and 3.30pm – 6.30pm.

Our venues are open and welcome to receive anyone that wants to enjoy and learn some cooking skills.

Our Brisbane and Melbourne, Hunter Valley & Centennial Park locations are 100% wheelchair friendly.

Our Willoughby location has, unfortunately, got stairs which would make access to anyone with reduced ability difficult.

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